Return Policy


RETURN POLICY

ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED

ALL ACCESSORIES, SWIMWEAR, UNDERWEAR AND HOLIDAY ITEMS ARE FINAL SALE

IN STORE PURCHASES

We will gladly accept regular-priced merchandise for exchange or store credit within 10 days of purchase. Returned or exchanged items must be in mint condition, unworn and unwashed with the original tags intact and attached. No exceptions. The physical or electronic receipt must be present.

WEB ORDERS

All COCO LETO customers can return for either an exchange or store credit any full price items in their order within 14 days of receipt. All items bought on cocoleto.com eligible for exchange or return must be regular-priced, as sale items are not eligible. We will not accept items that have been worn, washed or damaged after receipt.  They must be in the same condition as originally shipped out. The store tags must still be attached in their original form. No exceptions. 

Customers are responsible for the return shipping charges. COCO LETO will not be responsible for any return packages that do not make it back or go missing.

We will be happy to return a web order in the store and provide you an exchange or store credit on file.

Any merchandise that is damaged must be reported to hello@cocoleto.com with a subject of DAMAGED within 48 hours or it may not be eligible for a return or exchange. The COCO LETO team will use its discretion to assess the damage and whether a credit will be provided for the return shipping.

For all other return questions, email us at hello@cocoleto.com with the subject RETURNS.

For returns, please mail your package to: COCO LETO 2902B Selwyn Avenue Charlotte, NC 28209

The COCO LETO team will inspect all returns and either approve or deny the requests. If we find repeat customers with an unreasonable return history, we have a right to refuse future return transactions.

ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED

GIFT RETURNS

If the regular priced item was marked as a gift when purchased on cocoleto.com and you would like to make an exchange, we will provide a store credit for the same value of the item(s). If the order was a web order, an exchange can be requested at that time, or the credit will be added to your customer account once the item has been received and processed by our team.  If you do not have a customer account, we will kindly ask that you create one so that the gift value can be deposited into your account for a future purchase. Exchanges for gifts can be made directly in store as well.

If the gift item was a sale item, an exchange can be made for the current value of the item, or store credit will be provided in your customer account for the current value.